Our Internet Privacy Policy
Volvo Car Finance is committed to responsible privacy practices and to complying with the Privacy Act 1988, the Privacy Code of Conduct and any other applicable legislation governing privacy.
We are bound by and have adopted a privacy policy founded on the framework of the Privacy Act 1988 as amended and the Privacy Code of Conduct to ensure that all personal information is handled appropriately. Protecting your personal information is important to us.
This document describes our policies on the management of personal information received about you during visits to our web sites - that is, how we collect personal information, the purposes for which we use this information and to whom this information is disclosed. The amount and type of information we collect depends on how you use our sites. Please take a few minutes to read this Internet Privacy Policy so you may understand how personal information is used and the measures we take to protect your personal information.
This policy statement applies to internet transactions only. If you have any further questions about privacy, please write to our Privacy Officer at the address set out below.
Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.
When you visit our web sites, you can use many of the on-line tools and site pages without disclosing any personal information about yourself. The only information we usually collect and keep about your visit is the web site that refers you to us, the time and date you visit the site, the pages you look at, the links you came through to get to our site, and the name of your internet service provider. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. We do not normally collect or store personal information such as your name, email address, phone number, or any other information which might allow you to be identified.
On-Line Collection of Personally Identifiable Information.
However, to use some of our current or proposed internet services, such as Account Access, Electronic Funds Transfer, BPAY and other features, we may require a certain amount of personally identifying information about you (such as your name, address, account number, vehicle identification number, post code, passwords, Australian Business Number - as appropriate) in order to provide the service you are seeking. The amount and type of information we require will vary depending on the nature of the service you request. When you provide us with personal information we will keep a record of it.
What happens if you don't provide personal information
We normally only collect information relevant to a particular service. If you choose to withhold requested personal information, we may not be able to provide you with the relevant service.
How we use your personal information
Depending on the nature of the service you request, we may use this information to identify and access data in our system to verify who you are (if you are an existing customer) and/ or to provide you with the services you have requested. Where relevant, we may also up-date our records about you.
The information you provide may be used for statistical, research, reporting and development purposes to help us and our dealers understand your needs, improve the services we provide to you and develop new products and services
If you are, or have been, a customer of Volvo Car Finance, we may also use your personal information from time to time to advise you of goods or services which we believe may be of interest to you and which are provided by any of Volvo Car Finance, our related or affiliated companies within the Ford Group worldwide including Volvo Car Australia and our parent company FCA Holdings Limited, third parties which offer branded products on our behalf and our supporting motor vehicle dealers. If you tell us that the information should not be used as a basis for further contact for marketing purposes, we will respect your request and not use the information for those purposes.
Disclosure of your personal information
To assist us in complying with your request, it may be necessary for us to disclose your personal information to certain third parties. For example, where you have made enquiries about a motor vehicle, we will forward your enquiries to dealerships that may be able to demonstrate the model for you. The dealerships stocking the vehicle will contact you with further information.
We engage third party service providers to perform certain functions on behalf of Volvo Car Finance from time to time. Such functions include printing, mailing, data processing, trend analysis, market research, product development, research and promotions. For our service providers to perform those functions, it is sometimes necessary for us to disclose your personal information to those suppliers. Where we do so, we endeavour to ensure that all personal information we provide to them is kept secure, is only used to perform the task for which we engaged the supplier and is handled by them in accordance with the Privacy Act.
Your personal information may also be shared with, and used by, our related companies, in reliance on the related bodies corporate exemption in the Privacy Act and any other applicable exemptions in other legislation.
Otherwise, we will not share your personal information with any organisation without your consent unless we are required or permitted by law to do so.
Some of the interactive pages on our websites may make use of "Cookie" technology to allow us to customise the information we send you. A cookie is a short text message that is stored in your computer's hard drive so that when you visit the same site again, our system will recognise you as a frequent visitor, and we can tailor the information we send down the line to suit your preferences. We may also avoid the need to ask you for all your personal details all over again. The goal is to make your visit to the site easier, faster and more productive for you.
If you have any concerns about this technology and do not wish to accept cookies, you can set the browser on your PC to not accept them or prompt you every time they are about to be stored on your PC.
If this site has a hyperlink to sites outside this organisation, we are not responsible for the privacy policy of those sites. We recommend that you read the privacy policy relating to those sites before disclosing any personal information.
Safeguarding customer personal information is important to us. We will take all reasonable steps to safeguard personal information we handle about you from misuse and loss, and unauthorized access, modification or disclosure.
We endeavour to ensure our employees are aware of, and comply with, their obligations in relation to the handling of personal information. We provide training and communication programmes to instruct our personnel about the meaning and requirements of the Privacy Act and this policy. Only properly authorised employees and contractors are permitted to see or use personal information held by Volvo Car Finance and even then only to the extent that it is relevant to their roles and responsibilities.
Transfer of personal information overseas
Our ultimate parent company is Ford Motor Company, and from time to time personal information that we hold about you may be transferred overseas to companies within the Ford Group for processing or storage on Ford's secure facilities. If your information is transferred overseas it will remain subject to strict security safeguards.
In support of our on-going commitment to enhance the quality of services provided to you and in order to train staff, we may from time to time monitor and record telephone conversations with you.
Is the personal information we hold accurate?
We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the correctness of the information you supply to us. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out below.
How to access or correct personal information we hold about you.
You have the right to access the personal information we hold about you, except in certain limited circumstances. Wherever possible and appropriate, we will let you see the personal information we hold about you and correct it if it is wrong. If we do not allow you to access any personal information that we hold about you, we will tell you why. If access is provided , we may charge a reasonable fee for time and other costs incurred in providing access.
If you wish to obtain access to personal information we hold about you or to request us to correct any errors in that information please contact us by
- Writing to our Privacy Officer at Level 4, 457 St Kilda Rd, South Melbourne, Vic 3004.
- Telephoning our Customer Service Representative on 1800 300 044
- Faxing our Customer Service Representative on 1800 247 461.
Who to contact if you have concerns about our handling of personal information
If you have any queries or concerns about the manner in which we have handled your personal information, or you would like further information about privacy, please write to our Privacy Officer, Level 4, 457 St. Kilda Road, South Melbourne, Vic. 3004.
We may change our Privacy Policy from time to time at our discretion and without notice. The latest version is available from our Privacy Officer at the above address.
Volvo Car Finance is a division of FCA Holdings Limited ABN 77 004 915 100
Web-policy 11/03